Privacy Policy - Samha

Last Updated: February 2026

1. Introduction

Samha ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Samha mobile application and related services.

This policy complies with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and applicable international data protection standards.

2. Information We Collect

Information You Provide

• Name, email address, phone number, date of birth
• Booking and appointment information
• Payment information (processed securely via certified gateways; we do not store card details)
• Profile information and optional photos
• Messages, reviews, and customer support communications

Automatically Collected Information

• Device type, operating system, unique identifiers
• App usage data and interactions
• Location data (with user permission)
• IP address and log information

3. How We Use Your Information

• Provide and improve our services
• Process bookings and payments
• Send confirmations and reminders
• Personalize user experience
• Prevent fraud and ensure security
• Comply with legal obligations

4. Data Sharing

We may share information:

• With salons to fulfill appointments
• With service providers under strict confidentiality
• When required by Saudi law
• In case of business transfer
• With your explicit consent

We do not sell personal data.

5. Data Security

• Encryption in transit and at rest
• Secure payment gateways
• Access controls and authentication
• Regular security updates

6. Your Rights

Under PDPL, users may request:

• Access to their data
• Correction of inaccurate data
• Deletion of their data
• Withdrawal of consent
• Data portability

To request account deletion or partial data deletion, visit the Account Deletion page or contact privacy@samhaapp.com.

7. Data Retention

We retain data while accounts are active and as required by Saudi law (typically 5–10 years for financial records).

8. Children's Privacy

Samha is not intended for users under 18 years of age.

9. Contact

Email: privacy@samhaapp.com
Address: Riyadh, Kingdom of Saudi Arabia

→ Need to delete your account or data? Click here